Privacy Policy

This is a plain-English summary of how we handle your information. It is provided in good faith but is not legal advice — please review it (and have it checked) before you rely on it.

Who we are

This website is operated by Gas Works Plumbing & Heating, a gas, heating and plumbing business based in Redruth and covering all of Cornwall. We are Gas Safe registered (registration number 973730). For any privacy question, contact us at info@gasworkscornwall.com or on 07840 901783. We are the data controller for the personal information described here.

What information we collect

We only collect what you choose to give us. When you fill in our quote or contact form, that is typically:

• your name;
• your phone number;
• your postcode;
• the service you are interested in; and
• any details about the job that you include in your message.

If you phone, email or message us directly, we will also have whatever contact details and information you share in that conversation.

How and why we use it

We use your information to respond to your enquiry, give you a quote, arrange and carry out work, and keep records of the work we do. Our lawful bases for this are taking steps at your request before entering into a contract, performing that contract, our legitimate interest in running and improving our business, and meeting our legal obligations.

Who we share it with

We do not sell your information. Our website contact form is processed through our hosting and form provider so that your enquiry reaches us by email. We may share information with trusted trades we work with (for example for tiling or electrical work) only where needed to carry out your job, and with our professional advisers or the authorities where we are legally required to.

How long we keep it

We keep enquiry and customer information only for as long as we need it to deal with your enquiry, carry out and stand behind our work, and meet our legal and tax obligations — after which it is securely deleted.

Cookies and this website

This is a static website and we do not use advertising or tracking cookies. The site loads web fonts and a small number of standard scripts from third-party content delivery networks to display and animate the pages; these providers may process limited technical data such as your IP address purely to deliver those files. You can block or delete cookies in your browser settings.

Your rights

Under UK data protection law you have the right to ask us for a copy of the information we hold about you, to have it corrected or deleted, to restrict or object to how we use it, and to data portability where it applies. To exercise any of these, contact us at info@gasworkscornwall.com. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time. Any changes will appear on this page with a revised review date.